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Student Learning Outcomes: Systems Dimension
GOAL: MHS graduates will
identify the principles of systems theories and other social
science models and demonstrate ability to apply those principles
to bring about meaningful systems change.
I. Students will be able to
- Demonstrate an understanding of how a general
knowledge of human service systems applies to a particular service.
- Understand the self as a human system interfacing with
other specific systems which furnished resources for self-help as a
function of self-directed lifelong learning.
- Demonstrate an understanding of the systematic
structure of the MHS program and incorporate it into the students
learning plan using systems models.
- Describe and analyze an array of complex
organizational systems designed to develop the "professional self"
of the student.
- Define and illustrate the concept of social change and
resource utilization as applied to social change.
II. Students will be able to
- Demonstrate a working knowledge of several social
problems, which have precipitated the establishment of formal human
service helping mechanisms.
- Demonstrate a working knowledge of the major
socio-economic, political ideologies (conservative, liberal,
moderate and radical) as well as the relevant sociological
perspectives for interpreting and analyzing human behavior.
- Apply knowledge of human systems to the "real world"
of the human service work.
- Demonstrate an understanding of a variety of human
service delivery systems: Helper, Client, Target, and Action
III. Students will be able to
- Demonstrate an understanding of general systems theory
and illustrate its utility as a model for interpreting group
- Discuss and clarify the merits of an interdisciplinary
approach for working within groups and at the interface of groups
and larger social systems.
- Describe and explain the interplay of social forces
and mechanisms that impinge upon and determine the evolution of
groups in human service settings.
- Distinguish differences in orientation, style, and
patterns of behavior between a group that represents a relatively
open system and one that represents a relatively closed system.
- Cite specific behaviors within a group to illustrate
the following concepts: internal-external system, subsystem,
boundary, homeostasis entropy.
- Indicate both the advantages and disadvantage of the
intra-group and inter-group conflict.
IV. Students will be able to
- Describe and explain the open systems framework and
the necessity for building responsive and adaptive organizations.
- Map out the agency’s tasked environment, identifying
key elements for formulating effective strategic management
- Demonstrate an understanding of the interagency
collaboration, resource sharing, and conflict management.
- Elucidate their master’s project and host organization
in systems theory terms identifying specific open systems factors
and trade-offs in consumer/customer decision-making including
clients, policymakers, funders, and
community power brokers.
- Describe pertinent social, political, cultural,
economic, and technological macro trends and indicate how each trend
impinges upon the agency and a project.
- Define each component of the marketing mix relating it
to various exchange transactions used to promote agency viability
- Define strategic planning using examples to illustrate
its application for agency & project.
V. Students will be able to
- Examine and apply principles of conflict management,
interest groups, and reference groups as applied to organizational
and social change.
- Identify environmental pressures threats and
opportunities illustrating how they impact upon the student's
- Define and apply facilitative, re-educational,
persuasive and power strategies to the process of organizational and
- Demonstrate how the Diffusion and Innovation concepts
can be used to analyze change initiative.
- Demonstrate an understanding of force field analysis
as a tool for mapping out forces that impinge upon change
initiatives, using graphic representations along with the
appropriate narrative explanation and definitions.
- Compare and contrast a variety of change models
highlighting the advantages and the disadvantages of each
Center for Graduate and Continuing Education Programs
3020 Market St., Philadelphia PA 19104