Computers, Printers, Internet, Phones	Information Technology Helpline, x8134
WebAdvisor, E-mail	Information Technology Helpline, x8134
Classroom Technology, Equipment Loans	Academic Technology Support, x7888
Online Courses	Desire2Learn Helpline, x7840 or 800-340-5462
How do I contact ATS?	1st Floor, LHML ats@lincoln.edu, x7888 Ph: 484-365-7888 Fax: 484-365-8117 Hours: 8-5, Mon-Fri Desire2Learn Helpline: 7840 or 1-800-340-5462 Technology Support Specialist: 7355, snider@lincoln.edu Technician: 7379, neal@lincoln.edu Director: 8148, evans@lincoln.edu
How do I contact IT?	276 Dickey Hall Main extension: 7540 Helpline: 8134, 484-365-8134, or 800-340-5462 Fax: 484-365-8118
How do I use a SmartBoard?	Instructions for use by classroom, click here One-on-one or small group training
The SmartBoard isn't working? or projector, sound, etc.	Call ATS, x7888 or x7379
What equipment is available?	Equipment
I don't know how to set up a laptop/projector, or technology installed in a classroom.	We will train you and assist in class. Come in to set up an appointment. You can review instructions here as well.
I need mics in Ware Theater?	Call the Dean of Humanities Office, x 8154
I need help showing a presentation in Ware Theater?	Call ATS, x7888 or 7379
Can I use clickers in a class?	Yes, as long as we have enough for you. Call ATS, x 8148.
How do I check out equipment?	Equipment
How long can I keep equipment?	Equipment
Can students check out equipment?	Equipment
Can I get help making a PowerPoint presentation?	Yes. Call ATS, extension: 7888 Technical Support Specialist: ext. 7355, snider@lincoln.edu Technician: 7379, neal@lincoln.edu
Can I get help making a web site?	Yes. Call ATS, extension: 7888
Where do I report equipment problems other than computers or printers?	ATS. Main extension: 7888 Technician: 7379
Where do I report computer or printer problems?	IT (Information Technology): ext. 1234
Where do I report facilities which are in need of repair?	Physical Plant Office: ext. 8061
Who handles e-mail problems?	IT (Information Technology): ext. 8134
How can I get an Internet connection in my office or dorm room?	IT (Information Technology): ext. 8134
How do I get wireless (LionNet) on my laptop?	IT (Information Technology): ext. 8134
How can I get a video edited?	Call the ATS main extension, 7888, or the Technician, 7379, to set up an appointment. Or go to Video Services
Can I copy a rented video tape?	No. See the ATS Copyright Policy
Where do I get a copy of a Commencement video or a special speaker who was video recorded?	Main extension: 7888 Technician: 7379 Or go to Video Services for more information.
Are there charges for ATS services or supplies?	Yes. Please refer to Charges for Supplies.