Technology Help FAQs

Q: Are there charges for ATS services or supplies?
Answer:  Yes. Please refer to Charges for Supplies

Q: Can I get help with Moodle?
Answer:  Yes, contact ATS at ext. 7888, ats@lincoln.edu, or the Moodle Help Line 800-340-5462, ext. 7840

Q: Can I get help developing a web-assisted, hybrid, or online course?
Answer:  Yes, contact ATS at ext. 7888, ats@lincoln.edu, or the Moodle Help Line 800-340-5462, ext. 7840

Q: Can I get help making a PowerPoint presentation?
Answer:  Yes, contact ATS at ext. 7888. or ats@lincoln.edu

Q: Where do I report a problem with classroom technology?
Answer:  Contact  ATS at main ext. 7888 or Technician's ext. 7379

Q: Where do I report computer or printer problems?
Answer:  Report to Information Technology (IT) Help Line at ext. 8134 or 484-365-8134

Q: Who handles email problems?
Answer:  Information Technology (IT) Help Line at ext. 8134 or 484-365-8134

Q: Who handles WebAdvisor problems?
Answer:  Information Technology (IT) Help Line at ext. 8134 or 484-365-8134

Q: Where do I report an internet problem?
Answer:  Contact Information Technology (IT) Help Line at ext. 8134 or 484-365-8134

Q: What equipment is available for loan? 
Answer:  See our Equipment page

Q: Can students check out equipment?
Answer:  Yes, with the signature of the group advisor or professor.  See our equipment loan policy on the Equipment page.

Q: How do I check out equipment?
Answer:  Submit an ATS Equipment Request Form or come to ATS, first floor of Library. You will pick up and return to the ATS counter. See our equipment loan policy on the  Equipment page.

Q: How long can I keep loaned equipment?
Answer:  The loan period is up to one week, including for laptops. See our equipment loan policy on the  Equipment page.

Q: How can I get a video duplicated?
Answer:  Contact  ATS at main extension 7888 or the Technician, ext. 7379, to set up an appointment. Please see Video Services.

Q: Can I copy a rented video?
Answer:  No. See the ATS Copyright Policy

Q: Can I request video recording of an upcoming event?
Answer:  Yes. Video recording for university events are handled by the Media Center located in the SUB, 484-365-7876. Video recording for classroom speakers is handled by ATS. Please see  ATS Video Services.

Q: Where do I get a copy of Commencement or a special speaker which was videotaped?
Answer: Contact the Office of Communications at 484-365-7427 or lucomm@lincoln.edu